Process Capability : Cold-pressing & gentle deodorization of oils; fine filtration with nitrogen blanketing; small-to-industrial batching for serums/lotions; automated filling, capping, labeling & batch coding; ISO 22716-aligned GMP with clean zones; in-house QC (physico-chemical & microbiology) plus accredited third-party tests (e.g., GC-MS) as needed; stability & compatibility studies; full traceability via ERP; OEM/ODM formulation, scale-up, and regulatory files (COA, SDS, IFRA, PIF/CPNP).
After-sale Service : Dedicated support: Single point of contact from delivery to sell-through (email/WhatsApp).
Fast response: ≤24 h for inquiries; ≤48–72 h for investigations/claims.
Quality docs: COA, SDS, IFRA (if applicable), batch records, traceability on request.
Technical help: Usage guides, stability/shelf-life advice, compatibility & INCI support.
Claims handling: Clear RMA flow—photos/samples → root-cause analysis → replacement/credit/refund per QA findings.
Logistics issues: Assistance with courier/freight claims and missing/damaged cartons.
Regulatory support: PIF/CPNP assistance for EU private-label projects.
Reorder & continuity: Forecasting help, safety-stock options, and periodic QC updates.